SHIPPING

SHIPPING

We offer free shipping within New Zealand for all orders over $80

We offer $8 flat rate shipping within NZ for all orders under $80   

Please note we do not ship to PO Box addresses.

We aim to dispatch all orders within 24 hours. Courier delivery is 1-3 business days, depending on your location. If there are any unexpected delays, we will advise you and keep you updated with the status of the order. You will receive an email to confirm your shipment and tracking number. Please note during public holidays orders may take an extra working day to arrive.

 

HOW YOUR ORDER IS PACKED

All orders are carefully hand packed, and because we aim to be as zero waste as possible your orders may be packed in preloved boxes we reuse from suppliers or recyclable mailing bags which you can put out with your kerbside recycling bin. As we do not use plastic packaging, you can be assured that there is minimal impact on the environment.

Please contact us if you require international shipping and we can provide you with a quote.

 

RETURNS

If you are not happy with your purchase please contact us immediately to help sort out the problem. We will provide you with a refund or an exchange, only if the goods are returned within 7 days of receiving your order and they meet the following conditions:

  • Goods must not be opened, used or damaged
  • Items are still in a re-saleable condition with the original packaging intact

Please note the freight costs will not be refunded for any change of mind purchases and return freight costs are at your expense and risk. Items must be packed properly and received by us in the same condition as you received them.

If the goods are faulty please contact us within 7 days to organise a replacement. We will reimburse the postage costs of the items being returned to us.

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